Only smart net total care offers both the awardwinning technical support. At first smartnet can appear very complex to understand, but with the right know how and a bit of guidance youll soon be in a position to decide if it is the right support solution for you and also be able to make an informed decision about selecting the right level of support. Seamlessy connect solarwinds network configuration manager to cisco smart services and smart net total care sntc. Solve problems faster, improve operational efficiency, and reduce your risk of. Csv file import option to bring just a few of your covered devices into the portal. Com smartnet sales manager reggie grant, received an interesting email this week. Manage risk, fix problems, operate efficiently with responsive, smart support.
On july 27th 2015, cisco announced that their smartnet support offering will be merging with smart net total care to form cisco smart net total care service sntc. Smartnet and smart net total care convergence faq for cisco. Cisco smartnet benefit access to cisco tac, software. Cisco smartnet is now smart net total care youtube. A smartnet contract gives you the right to upgrade the software on your cisco appliance. The cisco smart net total care smartnet service is a part of cisco s technical services portfolio.
Software and installationfocused tac support only, no rma or other tac support. This saves valuable time, as you dont need to spin your wheels trying to figure out where each piece in your system stands. Buy a cisco us only smart net total care 24x7 4hour and get great service and fast delivery. Ciscos smart net total care sntc service goes far beyond a simple. Cisco cisco smartnet total care connemumigcuc87 software. Smartnet provides all of the benefits of smartnet software only, but includes hardware replacement should your equipment develop any faults. Order cisco smartnet consntwsc29606 sntc8x5xnbd catalyst 2960l 8 port gige with poe, 2 x, solve problems faster, improve operational efficiency. The smart net total care service delivers the technology to analyze and report information about cisco network elements and provide network aware information. By providing enhanced visibility into your installed base, the total care portal allows you to.
Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Get hardware replacement in as few as two hours and obtain operating system software updates from the cisco support website. Mediaform australia is a supplier of the biggest range of printers, cartridges, computers, networking and solutions at the most competitive prices online. Feb 03, 2017 smart net total care sntc provides awardwinning technical support along with an entitlement to smart capabilities. Smart net total care gives you more time to focus on business innovation while proactively supporting your infrastructure. Cisco us only smart net total care 8x5 next business day. Cisco smartnet total care helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the cisco technical assistance centre tac.
Take control of your network with cisco smart net total care. Nov 16, 2011 legitimizing cisco software downloads without relying on smartnet drew conrymurray november 16, 2011 i think its fair to say that cisco is a software company at heart. Save now when you buy the cisco smartnet total carecon3ecmupar70upg software upgrade only for par70 con3ecmupar70upg. With the quality of cisco and the customer service of teracai, you cant go wrong. Cisco smartnet total care conecmuccx11nlc software. Use personalised web and mobile support to see model specific content, download software, use automated tools, get alerts, join forums. Cisco smartnet total care and our other foundational services can help you meet these objectives.
Only smart net total care offers both the awardwinning technical support services and the flexible smart. Cisco executives joe pinto, debbie dunnam, and mala anand provide a short overview of the features and capabilities of the next generation of technical support smart net total care. Solution support helps you manage solutions when working with multiple vendors and products in a single environment. Cisco smartnet consw software updates and support only. Cisco tac experts are accessible 24 hours a day, 365 days per year. The convenience of having your renewal date come only once per year. Smartnet total care advance replacement 4 business hours provides all of the features of smartnet software support and updates in that it provides extended access to cisco. Use personalised web and mobile support to see modelspecific content, download software, use automated tools, get alerts, join forums. May 18, 2018 no longer will you only get 30 days notice that the device is nearing end of supportinstead, you will have plenty of time to plan for a replacement. Cisco smart net total care service customer experience. Cisco smartnet total care and licensing connect with an expert. Click the navigation links below to access materials for using our service and supported collectors.
Even though cisco smartnet is officially retired, smartnet customers can still expect the same support and service that theyve been receiving. What is smartnet, how does it work and how much does it cost. Cisco smart net total care extended service agreement con. This proactive maintenance package improves risk management, helps resolve problems quickly, and reduce operating expenses. The cisco smart net total care sntc portal is a part of cisco s smart services portfolio that combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the software as a service saas model. Legitimizing cisco software downloads without relying on smartnet. Get hardware replacement in as few as two hours and obtain operating system software updates from the cisco support. Smartnet no rma conswxxx,sntc no rma conswxxx consw for asamid series products. Cisco smartnet merges with smart net total care it resource. A customer version of this faq will be available for use outside of cisco as of june 8, 2015.
Through its mobilefriendly, intuitive gui interface, the sntc portal grants users access to a virtualized, realtime snapshot of their. Cisco smartnet total careconswair25k9z software upgrade. Resolve issues faster and mitigate risk with 24hour access to cisco experts. Technical services are backed by advance hardware replacement in as little as two hours online selfhelp tools include our extensive knowledge library, software downloads, and support tools designed to help you resolve network issues quickly, often without opening a case.
Learn how cisco smart net total care service provides technical services. Enjoy worldclass productlevel technical support, hardware replacement and os software updates all made simple by a range. Cisco smart net total care sntc is an it asset management system that grants cisco customers a detailed overview of their infrastructure. Cisco smartnet has an incredible offering of capabilities but if youre thinking their technical support might have too many features you dont use or want, a hybrid support strategy could be a great fit for you. Conecmuccx11nlc cisco smartnet total care conecmuccx11nlc software upgrade only for ccx11nplic product may vary from image.
Solution support offers the same delivery levels as smart net total care with the addition of work with other vendors. This document describes ciscos smart net total care sntc device level support. Cisco smartnet total care conswair25k9z software upgrade only for airct250425k9z. Cisco smart net total care is a wise addition to any organization that wants to stay on top of its network. Cisco smart net total care software support service 1 year. Download operating system software updates for your licensed feature set. Buy a cisco us only smart net total care 8x5 next business day and get great service and fast delivery. The information in this frequently asked questions document is cisco confidential.
Cisco smart net total care provides your network with industry leading technical support along with an entitlement to smart capabilities. Smart net total care provides awardwinning technical support along with an entitlement to smart capabilities. Available cisco smartnet service codes for the united states at sw support level sla, providing software updates and support only. Cisco smart net total care software support service 1. Con3ecmullicct1a cisco smartnet total care con3ecmu. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. Cisco smartnet for cisco tac support, maintenance, software, ios upgrades, cisco extended warranty. Move beyond operational and optimize with smartnet total care. Sep 30, 2015 cisco executives joe pinto, debbie dunnam, and mala anand provide a short overview of the features and capabilities of the next generation of technical support smart net total care. With smartnet you can solve network issues faster, improve operational efficiency, and reduce downtime. Cisco constantly improve the features and capabilities of their equipment, these features and enhancements are only available by installing the latest software version. Cisco us only smart net total care 8x5 next business day con. Hi, can you please explain to me what cisco smartnet is, how does it work and how much does it cost. Were here for all your cisco smart net total care support needs.
Cisco smart net total care combined support service. Cisco will provide only technical support via tac, access. Cisco us only smart net total care 24x7 4hour consntp. What was your experience like, and would you recommend it over smartnet total care, or other services that are provided directly by cisco, instead of through a var.
Cisco smart net total care service more than a warranty cisco. Cisco smart net total care helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the cisco technical assistance center tac. Cisco smart net total care service customer experience cisco. Cisco smart net total care smartnet and our other foundational services can help you meet these objectives. Teracai is your trusted partner for any cisco smart net total care contract dealings. Our community includes cisco experts to answer your questions about the smart net total care sntc portal and cspcollector. Software releases and any supporting documentation will be made available from the cisco software central. Smart net total care replaces traditional licensing methods with smart software licensing, allowing you to procure. Quickly identify cisco products that are reaching end of life, end of sale, or end of support. Applicable supporting documentation, if available, is limited to one copy per software release.
Cisco smart net total care smartnet helps reduce network downtime with fast, expert technical support and flexible hardware coverage provided by the cisco technical assistance center tac. Smart net total care sntc provides awardwinning technical support along with an entitlement to smart capabilities. Ithsc cisco smartnet cisco maintenance and ios upgrades. Cisco us only smart net total care 24x7 4hour consntp2348pqfa read a special covid19 update from president and ceo tim mcgrath. Products cisco smart net total care service data sheet cisco. Cisco smartnet total careconswair25k9z software upgrade only for airct250425k9z. Products cisco smart net total care service data sheet. Whats the difference between cisco smartnet total care, and. Cisco smart net total care service delivers extensive installed base and contract management, along with foundational technical services, device diagnostics, and alerts for your cisco products. Apr 10, 2017 luckily, cisco can do this through its smartnet total care service, in which a collector helps cut through and keep track of your cisco inventoryboth contract numbers and devices. Choose connection for cisco services virtual hardware warranty. Hybrid support an alternative plan to cisco smartnet. Inventory data is securely uploaded to cisco via the cspc collector and the reports are presented through the smart net total care web portal.
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